Project overview
This project was for a client who needed a simple but robust way to manage customer documents online. Their existing process relied on scattered folders, email attachments, and printed paperwork, which made it difficult to stay organised and slowed down day-to-day admin.
They were looking for a custom-built file management system that would bring everything into one place, while remaining quick to use and easy to extend in the future.
Main goal: Create a secure system where staff could manage customers, store files against each customer, and handle contracts and signatures entirely online.
What the system needed to do
- Allow staff to create and manage customer profiles
- Store documents within clearly organised customer folders
- Capture customer signatures digitally for contracts and agreements
- Support online contract signing without printing or scanning
- Be fast to build and reliable, as the client needed it urgently
Key features
- Customer-based file management with structured folders
- Secure file uploads and document storage
- Online contract signing with captured digital signatures
- Simple admin interface designed for non-technical users
- Clean, functional design focused on usability rather than clutter
Development approach
To meet the tight deadline, I started by creating a working sample system to validate the core idea. From there, I refined the design, improved the user flow, and adjusted functionality to match the client’s exact requirements.
The entire process—from the initial conversation to a fully working system—was completed in just three days. This rapid turnaround was possible because the project focused on solving a clear business problem with a purpose-built solution rather than forcing a generic off-the-shelf platform to fit.
The outcome
The finished system gave the client a centralised, reliable way to manage customer documents and contracts. Files were easy to find, signatures could be collected remotely, and the need for manual paperwork was dramatically reduced.
From a business perspective, the system saved time, reduced admin overhead, and improved the overall experience for both staff and customers.
This project is a good example of how custom web development can provide practical, efficient solutions tailored to real workflows—particularly for UK businesses looking for something more flexible than one-size-fits-all software.
Want something like this?
If you tell me what you do and what the website needs to achieve, I’ll suggest the simplest approach and a clear starting price.
